How Technology is Transforming Customer Relationships in Car Sales
When I first entered the automotive business, customer relationships were built almost entirely face to face. A handshake, a conversation on the showroom floor, and a follow up phone call were the foundation of trust. While those elements still matter, technology has fundamentally changed how relationships are formed, managed, and sustained in car sales today. […]
Building a Winning Dealership Culture: Lessons from Multi-Location Operations
Over the course of my career in automotive retail, I have had the opportunity to lead single rooftops as well as large, multi-location operations generating billions in revenue. One of the most important lessons I have learned is that success at scale is never just about inventory, facilities, or market share. It is about culture. […]